The Spike Guarantee
We stand behind our products; that’s a guarantee. We pride ourselves on having industry leading customer support and pledge to make sure our products perform for you each and every day. We’re here for you on brew day and every day in between. If at any point you are having troubles or are unsatisfied with your equipment please reach out to our team of brewing experts who are ready to help. We will make sure that you are 100% satisfied with your Spike purchase; that’s the Spike Guarantee.
Spike warrants all products to be free from defects in workmanship and materials, under normal use and conditions, for a period of one (1) year from the original purchase date. Spike agrees, at its discretion during the warranty period, to repair a defect in material or workmanship or to furnish a repaired or refurbished product of equal value in exchange without charge.
The electrical panel has a 1 year parts warranty. If a problem occurs please reach out to Spike’s tech support team. Spike and eBrewing (panel builder) will help diagnose your issue and send replacement parts as needed. The buyer will be responsible for any part installation. The standard maintenance procedures dictated by the user manual should be followed and documented to avoid issues and to prolong panel life.
This warranty does not include:
· Any condition resulting from incorrect or inadequate maintenance or care
· Damage resulting from misuse, abuse, negligence, or accidents
· Normal wear and tear
For assistance on any product related or warranty questions, please reach to our team here!